SHIPPING & DELIVERY

Crescent footwear Ltd. is dedicated to delivering your orders in good condition and on time, so we ship our product(s) via reputable couriers. Our shipping policies are as below:

• We are committed to delivering your order inside Dhaka within 5 (Five) working days and 10 (Ten) working days outside Dhaka after the order is confirmed.
• Delivery charge is BDT 80 inside Dhaka, and BDT 120 outside Dhaka.
• Each order will be delivered to a single destination as specified in the purchase order. It is important to provide accurate and complete delivery information during the ordering process to ensure successful delivery.
• In exceptional cases where a single order/invoice contains multiple items, we may make multiple deliveries to ensure the timely availability of each item. However, no extra delivery charges will be imposed in such cases.

Please note that this delivery policy is subject to change without prior notice. We are committed to providing a seamless and reliable delivery experience, and if you have any questions or concerns regarding the delivery of your order, please feel free to reach out to our customer support team for assistance.

Open-Box Delivery Policy

We want your purchase experience to be flawless. Here are a few guidelines for verifying your order when it arrives at your doorstep:

• Check Your Order at Delivery: Customers can open the delivery package only in front of the delivery rider to verify the product’s quality, size, design, color, and quantity before accepting it.

• Instant Return for Wrong or Damaged Products: If the product is defective, damaged, the wrong size, the wrong color, or has a missing quantity, customer shall return it immediately. However, any personal preference or changed decision after completion of delivery will not be accepted.

• Steps for Instant Returns:
  •  Inform the delivery person immediately if any issues with your order.
  •  Allow the delivery person to contact our return team for assistance with the process.
  •  Reseal the package using the provided sticker in the presence of the delivery person.
  •  Returns will not be accepted under any circumstances if the package is not sealed in front of the delivery person.
  •   The delivery person has the right to refuse a return if the package is not properly sealed in their presence.

•  Hassle-Free Returns for Eligible Issues: Returns are accepted only for defective/damaged product, incorrect size, wrong color/design, or missing quantity.

•  Customer Convenience First: Our delivery team is trained to assist you throughout this process. Please ensure that you have performed all checks before the delivery person leaves to avoid any inconveniences.

This policy ensures your satisfaction with every purchase and protects your rights as a valued customer. For further assistance, contact our support team!