At Crescent, We are committed to our customers’ satisfaction and all products are placed for selling after ensuring high quality assurance. In the rare case that our product (s) fail to delight, customers may avail our exchange/warranty policy.
Warranty Coverage:
We offer a warranty on our products, providing full replacement for major material and/or workmanship defects, or repair for minor material and/or workmanship defects.
Major Defects (Eligible for Full Replacement):
- Sole abrasion and sole cracking.
- Upper tearing, sock material cracking, or insole cracking.
- Failure and removal of ornaments, trims, elastic, zippers, and buckles (excluding product disclaimer) where repair is not possible.
Minor Defects (Eligible for Repair):
- Upper polishing variances.
- Sole bonding defects.
- Lace tearing.
- Hand stitch failure.
- Buckle and buckle elastic changes.
- Velcro change.
- Trims, rivets, and eyelets cracking and removal.
Warranty Claim Period:
Customers can avail of our warranty within 30 (thirty) days after the product’s delivery or collection, but this can only be done through any Apex retail outlet.
Replacement:
Replacement under the warranty can only be done with a product of the same or higher value, and the customer may be required to pay the price difference.
Repairs:
Repairs under the warranty will be completed within 10 working days after placing the claim.
Proof of Purchase:
A valid online purchase receipt/invoice is required for any warranty claim to be applicable.